connect → converse → convert

Your catalog talks.
On every channel.

One AI sales agent, one source of truth. DocsBrew replies to customers on your website, WhatsApp, Telegram, Instagram and Facebook — recommending products, qualifying leads, and capturing contacts while you sleep.

Get started free → See how it works
<!-- paste this. that's it. -->
<script src="https://api.docsbrew.com/widget/embed.js" data-project-id="your-id"></script>
E-Commerce
Without DocsBrew
Visitor lands, scrolls, leaves
Static FAQ page nobody reads
"Contact us" form buried in the footer
No idea what visitors actually want
With DocsBrew
Visitor asks a question, gets an answer in 2 seconds
AI that knows every product, price, and detail
"Add to cart" and "Book now" inside the chat
See exactly what customers are asking for
24 / 7
always answering, never sick
5
channels, one agent, one inbox
< 2s
median response time
Built for East African SMEs
Safari operators
Restaurants
Solar shops
Hotels & lodges
Property & real estate
Salons & services
01

Two tracks of data.
No mixing, no guessing.

Your Catalog (what you sell) is structured: upload a spreadsheet or sync your Shopify store. Your Knowledge Base (what your bot knows about your business) is unstructured: crawl your site, upload PDFs, or type your FAQ in plain text. Keep them separate and the bot stops hallucinating prices.

Catalog
Website
Docs
CSV
safari_packages.csv 24 tours mapped
done
XLSX
menu_items.xlsx 86 items · 4 categories
done
Shopify
mystore.myshopify.com syncing products…
syncing
Catalog133 items live
yourstore.com
/aboutindexed
/shippingindexed
/faqindexed
/returns-policycrawling…
Knowledge base12 pages indexed
PDF
Return_Policy_2026.pdf 12 pages extracted
done
MD
faq.md 84 Q&A pairs found
done
HTML
shipping_guidelines.html processing…
reading
Knowledge base98 sections indexed
02

It talks like a
salesperson, not a search bar.

Visitors ask questions in plain language. DocsBrew qualifies what they need, recommends the right product, and guides them to buy — the way a great employee would.

Typical chatbot
Customer: "I need running shoes"
Bot: "Here are 47 results for running shoes."
DocsBrew
Customer: "I need running shoes"
Agent: "Road or trail? And what's your budget — I'll narrow it down to 2-3 that actually fit."
03

One script tag.
You're live.

Copy one line into your website. No plugins, no dependencies, no build steps. Works on Shopify, WordPress, Wix, or raw HTML. Your AI sales agent goes live in seconds.

<!-- add this before </body> -->
<script
  src="https://api.docsbrew.com/widget/embed.js"
  data-project-id="your-id"
></script>
Agent live on yourstore.com — catalog synced, knowledge base indexed

Smart Routing

Greetings, product questions, and pricing each get specialized handling. No one-size-fits-all.

Industry Adapters

E-commerce, travel, restaurants, hotels — each gets a tuned sales personality out of the box.

Conversation Analytics

See what visitors ask, what converts, and where they drop off. Real customer intent data.

Catalog Sync

Upload a CSV once or connect Shopify. Product names, prices, and stock stay consistent across every channel — no more pasting menus into every message.

Lead Scoring, Built In

Every conversation is scored on intent, budget fit, location, engagement and contact readiness. Hot leads rise to the top of your inbox automatically.

Multi-Channel Inbox

One knowledge base serves your web widget, WhatsApp, Telegram, Instagram, and Facebook Messenger. Your AI answers everywhere with the same voice.

Simple pricing. Upgrade as you grow.

Start free with WhatsApp and your website — the two channels Kenyan businesses actually use. Upgrade when you’re ready for more volume, more channels, or your own branding.

Free

Get up and running

KES0 /mo
  • 100 queries / month
  • 1 project, 50 products
  • Website widget
  • WhatsApp channel
  • Lead capture & scoring
  • Conversation replay
  • Analytics, Telegram, CSV export
Get Started

Starter

For growing businesses

KES1,200 /mo
  • 1,000 queries / month
  • 3 projects, 500 products
  • Everything in Free
  • Telegram channel
  • Full analytics dashboard
  • CSV export (leads & catalog)
  • GPT-4o-mini & Gemini models
Start free, upgrade later
Most popular

Pro

For multi-channel sellers

KES3,800 /mo
  • 5,000 queries / month
  • 10 projects, 5,000 products
  • Everything in Starter
  • Instagram & Facebook
  • Remove “Powered by” watermark
  • Claude Haiku model
  • Priority support
Start Pro

Team

For established operators

KES12,900 /mo
  • 25,000 queries / month
  • 50 projects, 25k products
  • Everything in Pro
  • GPT-4o & Claude Sonnet
  • Higher burst rate limits
  • SLA & dedicated support
  • Annual billing available
Start Team

All plans include unlimited conversations in your dashboard inbox. Pay in KES via M-Pesa, or in USD by card. Annual billing saves 2 months on every plan.

Questions, answered

The things customers ask us before signing up.

What happens when I hit a monthly limit?

You get a clear in-product message with a one-click upgrade path. Your current conversations keep working; only new queries are rate-limited. Nothing is deleted, and your catalog/knowledge stays intact.

Running a pilot or need custom limits for a promotion? Email support@docsbrew.com and we’ll sort it out.

Does it work with Shopify, WooCommerce, or my own website?

Yes. The widget is one <script> tag that runs on any site — Shopify, WooCommerce, WordPress, Wix, Webflow, plain HTML. For the catalog, you can either upload a CSV/Excel export or connect Shopify/WooCommerce directly (Starter plan and above) to keep products in sync.

I don’t have a website — I only sell on WhatsApp. Can I still use DocsBrew?

Yes. Most of our early users are in this exact spot. You can seed the bot by typing your FAQ directly into the Knowledge tab (we provide templates for “Business FAQ” and “About Us”) and upload a simple spreadsheet of what you sell. WhatsApp is included on the Free plan so you’re live without paying anything.

How do you keep the bot from hallucinating prices?

Two things. First, we separate Catalog (structured — names, prices, stock from your CSV/Shopify) from Knowledge (unstructured — crawled pages, PDFs, FAQs). Product lookups always go against the catalog, never the free-text knowledge.

Second, the agent cites the retrieved source for any factual claim, and you can inspect every conversation in the replay view to see what data fed into each answer.

Can I pay with M-Pesa?

Yes. We support M-Pesa STK Push for all Kenyan customers — billed in KES, directly from the dashboard. Prefer card? Stripe handles USD billing globally.

What LLM does the agent use?

Gemini Flash on Free, with GPT-4o-mini added on Starter, Claude Haiku on Pro, and GPT-4o + Claude Sonnet on Team. All with retrieval against your own catalog and knowledge, so answers stay grounded in your data — not the LLM’s pre-training.

Is my customer data used to train AI models?

No. Conversations, leads, and uploaded content stay in your workspace. We use enterprise LLM providers (Google Cloud, OpenAI, Anthropic) with data-processing agreements that prohibit training on customer data. Data is encrypted in transit (TLS) and at rest (AES-256).

Can I cancel or downgrade?

Anytime, from the Billing page. Downgrades take effect at the end of your current billing period; upgrades take effect immediately and are prorated. There are no long-term contracts.

Ready to turn visitors into customers?

Install the widget, connect WhatsApp, upload your catalog. Free forever on the starter tier — no card required.

Get started free →
View pricing · FAQ · Read docs